I have been bringing my cat drama here for years and have never had a bad experience. The staff are so kind and caring about our family and our pets. The doctors know their stuff and have always presented us with several options. What I appreciate most is they take the pet's personality and tolerance level of treatment into consideration. And Ruth - she is awesome.
EDIT 8/12/20 - I just had an appointment yesterday and they have the COVID-safety measures down to a science. As we needed to talk they came out to my car, asked me to wait until the lobby was clear before walking through, masks are required and we distanced as much as possible. As usual, they did their best but when kitty was stressing out they sent us home with other options of how to get a sample. As long as I am in Columbus this will be the only clinic that treats my pets when they are not well.